As part of our commitment to not only answer customer questions, but also to improve our offerings, we always look through the list of questions that people ask about courier services. One of the ones that caught my eye was someone asking whether the Parcelforce Express 48 service was safe?

I think the first thing to remember that Parcelforce is owned by the Royal Mail Group Ltd and as such has strict and rigorous policies and procedures to make sure that any parcel sent via their service meets the requirements of their and our customers and have won a number of awards in the past.

Every parcel we send via this two day service or their Parcelrforce 24 is signed for and tracked, which gives you the peace of mind to monitor its progress through the network.

Now, no courier service can meet their customers’ expectations 100% and on very rare occasions things do go wrong – just like with any business. But we do have a dedicated team to put any issues right and we do offer  carriage guarantee cover which relates to items lost or damaged (please see our terms of carriage and list of prohibted items).

Furthermore, in our list of customer reviews, we very rarely see any issues relating to Parcelforce – and that is possibly the best measure of the safeness of the Parcelforce system.