This is an infrequently asked question, and hence we’ve not put it in our FAQs. And the reason that we don’t get asked this question much is that generally a week after an order has been made our customers will get an email asking for them to leave feedback which is included, uncensored into our customer reviews section.

Furthermore, customers can contact us directly using our help section if they’d like a direct/private response.

For those of you who are expecting collections and deliveries in some parts of London (and elsewhere) Royal Mail have a commentary on the situation within today’s Daily Operational Customer Statement:

Collections:
Normal collections were made across almost all of the UK last night, although it was not possible to make a small number of collections in some areas affected by the civil unrest in some parts of  London yesterday. It was not possible to complete all collections in some parts of Peckham (SE13),   Lewisham (SE15), Brixton (SW2) and Tooting (SW17) yesterday due to security and access issues.    Collections should be made from most Post Offices® ,  customers & posting boxes in almost all other parts of London and the UK today.

Deliveries
The majority of mail services across the country, including London, are taking place as usual. In London and a small number of other areas affected by the disturbances, we are endeavouring  to maintain normal mail services wherever possible. However, in the areas affected by the civil  unrest, some road and police restrictions or damage to properties may limit our ability to access  businesses and residential customers to deliver or collect mail today. We will continue to update our service update pages with further information and advice throughout the day.

Daily Operational Customer Statement 9th August

We will keep our customers  informed in general if the current events affect any outstanding deliveries and collections. We would appreciate your patience and understanding during this period. If you have any questions, please contact us.

Do you ever have important documentation that you have to send and the Special Delivery Mail service comes to mind, but you don’t have either the time or the inclination to wait in a queue at the local post office? Whether you’re a business needing to send important contracts or legal documents through a secure service or you’re an individual needing a guaranteed delivery for a new passport or need to send your driving license away as proof of identiy or because you’ve got some points to go on there – we have a fantastic new service that will not only save you time, but also money.

We’ve called it the Parcel Monkey “Special Delivery Mail” service that uses City Link and offers complete, end-to-end tracking of the mail throughout the UK. This is how it works:

• You book your documents in for collection
• You’ll be emailed a shipping label to print and use
• The courier driver will arive (usually with a smile) with a link letter envelope
• You then simply insert the documents, seal it up and attach the label we sent you.
• The nex day, either before 9am, 12pm or 6pm (which ever service level you choose) the documents will arrive at their destination.

The are some restrictions to this service as its only available for mainland UK locations, its for next working day i.e. not weekends or Bank Holidays and its not for items over 1kg in weight.

If you don’t think your documents will fit in this A3 envelope then consider the bag price which holds up to 10kg and is 44cm x 58cm in dimension.

Did you know we also offer this special delivery mail service for overseas destinations via our partners DHL? Find out more here.